Terms & Conditions

TERMS AND CONDITIONS

These Terms and Conditions form the basis of Dining Plus Program operated by Derby Marketing L.L.C. and are effective from the date of issuance of the Dining Plus membership card (hereafter referred as card). By using the Card, you agree to the Terms & Conditions. Dining Plus reserves the right to vary, amend or make any changes to these Terms & Conditions from time to time without prior notice in its absolute discretion.  Any changes will be communicated on our website and become effective at the time of posting on our website. 

DINING PLUS

SERVICES AGREEMENT

THIS SERVICES AGREEMENT (“Agreement”) is entered into by and between Derby Marketing LLC (“Dining Plus”) and the “Customer” (“the Party/Parties”) who agree as follows:

1.     Definitions:

Capitalized terms are used as defined in this Agreement.

means UAE Dirhams.

ADDITIONAL CHARGES means the charges incurred by the Customer for carrying out any Additional Services not included in the Service Charge.

ADDITIONAL SERVICES means any extra or additional services which the Customer requires not covered within the Services and which will be charged to the Customer.

Applicable Law(s)” means (i) all legislation including codes, decrees, resolutions, acts, statutes, ordinances, rules, regulations, directives, and other orders, treaties, by-laws, codes of practice and other subordinate legislation of the UAE; and/or (ii) the requirements, rules and regulations of any authority, including without limitation, local, regional, territorial, free zone, municipal government, ministry, governmental department, commission, executive, administrative or judicial bodies in the UAE;

COMMENCEMENT DATE means the date the Services are commenced.

EMPLOYEE means an individual employed by Dining Plus to perform the Services for the Customer.

SERVICES means the Services to be performed by Dining Plus as purchased by the Customer. 

TERM means the period from the Commencement Date that the Customer requires/purchases Services from Dining Plus until completion.

“UAE” means United Arab Emirates and Dining Plus’s country of domicile

2. Commencement and Provision of Services:

2.1 This Agreement shall come into effect on the Commencement Date and shall continue for the duration of the Term unless terminated in accordance with Clause 11.

2.2 Dining Plus shall provide the Services to the Customer in accordance with the terms and conditions of this Agreement.

2.3 The Dining Plus card cannot be duplicated and/or used for any purposes other than those provided in these terms and conditions.

2.4 This Agreement shall form the sole basis on which the Services shall be provided to the Customer.

2.5 All Services can be purchased via www.diningplus.ae and will be delivered to the address or location specified by the Customer.

2.6 All persons using and purchasing the Services on Dining Plus website at www.diningplus.aemust be over 18.

3. Payment of Service Charges:

3.1 The Customer will, in consideration of the Services provided by Dining Plus, pay the Service Charge.

3.2 The Customer will receive delivery confirmation of all purchases made online via www.diningplus.ae by email.

3.3 If Dining Plus incurs any additional cost or expense outside Dining Plus’s control as a result of any new, existing or amended Applicable Law or as a result of compliance with any new, existing or amended Applicable Law whilst carrying out any of the Services, the Customer shall be obliged to reimburse Dining Plus all such additional costs or expenses and the Customer agrees to the Service Charge being revised accordingly.

4. Dining Plus Responsibilities:

4.1 Dining Plus will deploy Employees that meet the technical and other skills required to perform the Services.

4.2 Dining Plus shall provide standard tools and equipment necessary for the completion of the Services.

4.3 In the event that Services cannot be performed due to adverse weather conditions, Dining Plus will reschedule the Services at no additional cost to the Customer.

5. Customer’s Responsibilities:

5.1 Partner reserves the right to add/delete/change the promotions/offers as well without notice.The changes shall be reflected on the website www.diningplus.ae.

5.2 The Discounts must be used before the membership expiry. A member is eligible to get the discounts on the website www.diningplus.ae

5.3 Member has to visit the website to check the discount offers.

5.4 Dining Plus is not responsible for the quality of goods and/or services provided by the partner.

5.5 Dining Plus reserves the right to suspend or change services without notice. 

5.6 For Zomato Gold terms of use, please refer to the terms stated here.

  • The Zomato voucher code is valid only for 1 month from the membership start date.
  • How to get Zomato code:-    

                    ► On receiving the Dining Plus package the customer needs to register the Dining Plus card and setup the login Credentials.

                    ► Sign in with the credentials.

                    ► On the dashboard ,click on the Zomato Membership Request Button.

                     ► Zomato code will be sent on the registered email id of the customer.

  • Please find below the steps to activate your Zomato Gold membership Code:

            ► Open Zomato App.

            ► Select Gold icon.

            ► On the plan page, enter code under the “Enter Activation Code” section and click “Apply Code”.

            ► In case you face any difficulty in redeeming this voucher code please write to: gold@zomato.com     

             5.7  For 1 Night UAE stay terms of use, please refer to the terms stated below

             5.7.1 For 1 Night UAE stay terms of use for Platinum and Platinum plus, please refer to the terms stated here

  5.7.2  For 1 Night UAE stay terms of use for Gold Plus and Premium package, please refer to the terms stated below:  

  • Stay is for a couple and 1 child below 12 years, except for IBIS Hotel Fujairah
  • .Stay at IBIS hotel is for a couple and 1 child below 6 years
  • 1 night stay can be availed on the below hotels. 

•  For Gold Plus Package          

                      ►    RAK- Ras Al Khaimah Hotel   

                      ►    Abu Dhabi - Al Diar Capital Hotel

                      ►    Fujairah – V Hotel,Ibis Hotel 

                      ►    Umm Al Quwain - Flamingo beach resort   

Note for Gold Plus members: Booking at Mercure Grand Hotel can be done with an additional charge of AED 125, Novotel - AED 75 which has to be paid to Dining Plus before confirming the booking.Stay at Mercure Grand Hotel and Flamingo beach resort can be availed from Saturday to Wednesday.The stay at Mercure Grand hotel can be booked by 2 adults and 2 children below 12 years.

  • For Premium Package
    •             RAK- Ras Al Khaimah Hotel
    •             Abu Dhabi - Al Diar Capital Hotel
    •             Fujairah – V Hotel
    •             Ibis Hotel
    •             Novotel Hotel
    •            Umm Al Quwain - Flamingo beach resort        

Note for Premium members: Booking at Mercure Grand Hotel can be done with an additional charge of AED 90, which has to be paid to Dining Plus before confirming the booking.Stay at Mercure Grand Hotel and Flamingo beach resort can be availed from Saturday to Wednesday.The stay at Mercure Grand hotel can be booked by 2 adults and 2 children below 12 years.

    General Terms & Conditions

  • The stay is for 2 adults and one child below the age of 12 years with complimentary breakfast.
  • The stay at Ibis Hotel is for 2 adults and one child below the age of 6 years with complimentary breakfast.
  • Booking must be requested minimum 7 working days in advance.
  • You can avail the stay during the membership period only. The stay can only be booked on the name of the member and is strictly non-transferable. Bookings are subject to availability.
  • Any service request has to be done from the registered email id.
  • As per U.A.E government regulation, Tourism Dirham fee and 5% VAT will be applicable and will be paid by the member at the time of check-in directly to the hotel.
  • 1 Night Stay in U.A.E is not applicable on Religious, Public, National or any theme holidays at the discretion of the Hotel.
  • Dining Plus reserves the right to suspend or change services without notice.

       Note: For bookings or any query please contact us on support@diningplus.ae+971-47047113

5.8 For 3 Days 2 Night international stay in India or Far east terms of use, please refer to the terms stated here.

5.9  The Customer acknowledges that they are responsible for maintaining the confidentiality of their online account

5.10 For concierge services terms and conditions please click on https://www.diningplus.ae/Home/concierge

5.11 In the event that Dining Plus will have to carry out Additional Services in order to complete the Services, Dining Plus will notify the Customer as soon as practicable for authorization and the Additional Services will be charged to the Customer as Additional Charges.

6. Warranties and Representations:

Dining Plus represents, warrants and covenants that:    

6.1 It shall provide 1-year membership to the customers who purchased the membership.

6.2 The execution, delivery or performance of this Agreement does not violate any law, regulation, rule, order, decree, injunction or other restriction of any governmental entity, court or tribunal to which it is subject or any of the provisions of its memorandum and articles of association; Nations, regional or national trade or financial.

6.3 Each Party represents, warrants and covenants that it will comply with all Applicable Laws in connection with this Agreement.

7. Indemnification: 

7.1 The Customer hereby undertakes to indemnify Dining Plus and to keep Dining Plus indemnified fully at all times against all claims, demands, actions, proceedings, damages, losses, costs and expenses (including legal and other professional adviser’s fee) which are made or brought against or incurred by Dining Plus arising as a result (direct or indirect) of any liabilities of whatever nature accruing to Dining Plus as a result of the association with the Customer or as  a result of the Services provided to the Customer.

8. Suspension of Services:

Dining Plus reserves the right to suspend any or all of the Services without notice if the Customer is in breach of any terms of the Agreement.

9. Termination:

Dining Plus reserves the right to suspend or change services without notice.

10. Governing Law:

This Agreement, and any non-contractual obligations connected with it, shall be governed by, and construed in accordance with, the laws of Dubai and the Federal laws of the United Arab Emirates, as applicable in Dubai.

11. Dispute Resolution:

The customer shall keep Dining Plus/Derby Marketing L.L.C exempted from any liabilities or damages resulting from the quality of the underlying offer, for any direct and indirect issues, loss or damages suffered or incurred by anyone arising out of or in connection.

12. GENERAL:

12.1 Relationship. Nothing in this Agreement shall create, or be deemed to create, a partnership or joint venture or relationship of employer and employee or principal and agent between the Parties.

12.2 Change in Pricing. Any prices given are subject to change without notification and the Customer agrees to such revised pricing. 

12.3 PERMISSION. You hereby grant Dining Plus permission and limited license to use and reproduce your testimonial(s) ("Testimonial") in whole or in part on its associated World Wide Web site, www.diningplus.aecom or third-party hosted websites ("Site(s)"), social media sites administered by Dining Plus (“Facebook, LinkedIn, Instagram, Twitter, Blogs”) or in other official Dining Plus printed publications without further consideration. You agree and grant permission to Dining Plus to retouch, edit, or summarize Testimonial for display, or otherwise create derivative works from Testimonial for display. Dining Plus shall use such Testimonial only for it Share Your Story communication purposes. You represent that your Testimonial is your original work. Your Testimonial may be used by Dining Plus to provide basic content for a national based advertisement campaign. Testimonials may be rejected or approved for posting on the Sites. Further, Testimonials may be removed from Sites at any time and for any reason at Dining Plus’s sole discretion. You acknowledge that Dining Plus may elect not to use Individual's Testimonial at this time, but may do so at its own discretion at a later date. You grant Dining Plus the option to contact you for Dining Plus advertisement campaigns. You also agree to provide Dining Plus with your full name, address and phone number for Dining Plus internal uses only. Only your first name and geographic location (city, state) shall be posted with your testimonials on the Sites.

12.4 The Parties agree to be bound by the terms of this Agreement.

13. VAT: 

 In compliance with the federal laws and regulations levying and regulating the tax in the UAE, starting from January 1 2018, Dining Plus shall subject a 5% Value Added Tax (VAT) on all its services. VAT is a consumption tax mandated by the Federal Tax Authority in compliance with the VAT Legislation. VAT will be charged in addition to the agreed contractual prices and rates and will be paid to the Federal Tax Authority in compliance with the VAT Legislation. Dining Plus is legally obliged to comply as of the 1st of January 2018.

 

14. Membership Cancellation:

Cancellation can only be requested in the first 14 days of membership period provided no service has been utilized. Under certain circumstances where membership has to be cancelled, the perceived value of availed service will be deducted from the refund. No refund will be provided post 14 days of purchase of the membership.

Cancellation can only be requested in the first 14 days of membership period provided no service has been utilized. Under certain circumstances where membership has to be cancelled, the perceived value of availed service will be deducted from the refund. No refund will be provided post 14 days of purchase of the membership.

 





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